We want you to be completely satisfied with any purchase you make from Second to Nature. If you receive merchandise that you are unhappy with for any reason, simply return it within 30 days - in the condition you received it for a full refund minus shipping. If returning a purchase, the return shipping cost is your responsibility. Most items can be exchanged one time for free (1 time per order per customer).
All items must be returned in new condition. For clothing items this means unworn, unwashed, no odors, with tags, not damaged.
Please note that Swimwear holds special return instructions:
Swimwear: Can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
Your return will be processed within 2-4 business days once we receive it. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer.